VLVD is a premium, members only, subscription service that allows you to dress different every day.

We aim to provide you with the following benefits with our service:

• Dress different every day
• Access to high quality designer clothes at an affordable price
• Convenience of freshly pressed and dry cleaned clothes at your doorstep.

The focus to bring our members the ultimate convenience is what truly differentiates us.

The following are some of our unique offerings:

• We will deliver your selected clothes for the week in our unique full length mobile closet to your doorstep. Clothes are individually wrapped in a dust cover and hung in the mobile closet to ensure they reach you crease free and fresh.
• Closet swaps will take place weekly and are scheduled on weekends.
• The closet swap can be carried out even when you are not at home. This is achieved using our unique mobile closet and fingerprint lock. The fingerprint locks can only be opened by yourself or our delivery staff.
• Reservations can be made on any clothes that are already on loan to secure yourself a spot on the rental waiting list.
• Members are not limited to the existing VLVD collection. We encourage members to send us their wish list, which can be from any shop or website, by sharing photos of the clothes they would like to rent together with the information on where to purchase it. Upon purchase by VLVD, the clothes will be delivered to the member as part of their weekly selections.
• New clothes are added throughout the year and existing clothes are retired according to the respective collection’s maximum wear policy, so members can be assured of constantly renewed collections.
• We offer all of our members $300 repair credits per year of subscription to be used for offsetting the repair or replacement cost of the clothes due to damages or stains.

1. Choose: Make your selections by Wednesday (23:59) of each week.
2. Receive: Our VLVD Concierge will deliver your selections in our mobile closet to your doorstep over the weekend. If you are not at home, it will be latched and locked outside your home. You can unlock the closet via a fingerprint lock.
3. Wear: Our clothes are delivered ready to wear. They are individually wrapped in dust covers and hung inside our full length mobile closet. Just unwrap the dust cover and enjoy a glamorous, hassle-free week of VLVD clothes.
4. Store: Once you are done wearing each set of clothes, just hang it back in the mobile closet in its original dust cover.
5. Return: On your assigned delivery schedule, latch and lock the mobile closet along with all the current week selections outside of your home using the fingerprint lock. Our VLVD Concierge will come round and swap the current week’s closet with the upcoming week’s closet.

Repeat.

We send all our clothes to be dry cleaned by our experienced laundry partner after each wear. Once it has been cleaned, the clothes are stored back in the dust covers.

We offer all of our members $300 repair credits per year of subscription. Repair credits are to be used for offsetting repairs or replacement cost of the clothes due to damages or stains. You only need to pay additional if you have used up the $300 repair credits given to you in your annual subscription.

Failed return of any clothing item will be counted as a repeat rental for the following week. Our VLVD Concierge will proceed to remove one set of clothes from your following week’s closet for each set that has failed to return.

You will still get to enjoy your VLVD clothes even if you forget to make your selections by the cut off time. Our system will automatically make the selection on your behalf according to (in order of priority):

1. Your curated wish list
2. A combination of your stated styling preferences and your past choices.

All VLVD subscription plans follow a regular weekly schedule which starts on a Monday. Upon subscription, depending on the selected subscription start week, members can commence their selections up to 2 weeks in advanced. The first delivery will be on the weekend right before the selected start week.

Refundable deposits are collected to cover unforeseen damages to the clothes, mobile closet and fingerprint lock.

VLVD accepts Credit and Debit cards from Visa, MasterCard and Amex. Alipay and WeChat Pay are also accepted. If you encounter an error using a card, kindly try another card or reach out to us for assistance via chat.

Yes. VLVD does not store any sensitive information on our servers. We use Stripe as our payment processor and Stripe is certified as a PCI Level 1 service provider. This is the most stringent level of certification available in the payments industry.

Your subscription automatically renews on the week before your current subscription period ends.

Simply cancel your subscription by reaching out to us via chat. To avoid additional charges, please start your cancellation process 2 weeks in advance of your next billing date. This is to allow all clothing to be returned to us before the next cycle begins.

Yes. You can temporarily suspend your subscription up to a maximum of 4 weeks. Kindly reach out to us for a chat to assist you with the suspension.

Yes, however there will be a nominal fee charged for advanced delivery. Kindly reach out to us for a chat to assist you with this.